11 skills found
End-to-end Dynatrace alerting lifecycle — anomaly detector setup and model selection (static threshold, adaptive baseline, seasonal baseline), alert event storage in Grail, problem grouping and denoising by root cause analysis, and workflow-based notification routing (email, Slack, ServiceNow, webhook). Use when configuring alerting, choosing between detector types, querying alert event history, understanding why alerts merged into a problem, or setting up problem-triggered notifications.
Route alerts, run on-call rotations, and drive incidents in Grafana IRM / OnCall — integrations (Alertmanager / Grafana Alerting / generic webhook / PagerDuty), Jinja2 routing + grouping templates, escalation chains (wait → notify schedule → notify team → webhook → auto-resolve), schedules (web + iCal + Terraform `grafana_oncall_schedule`), Slack chatops with Acknowledge/Resolve/Silence, and the P1-P4 incident lifecycle. Use when wiring Alertmanager to OnCall, deciding which team gets paged, bui
Datadog CLI (Rust). OAuth2 auth with token refresh.
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
DevOps and IT Ops automation - CI/CD, monitoring, incident management, and infrastructure workflows
Defines service level objectives, creates error budget policies, designs incident response procedures, develops capacity models, and produces monitoring configurations and automation scripts for production systems. Use when defining SLIs/SLOs, managing error budgets, building reliable systems at scale, incident management, chaos engineering, toil reduction, or capacity planning.
Operate notifications as one ECC-native workflow across GitHub, Linear, desktop alerts, hooks, and connected communication surfaces. Use when the real problem is alert routing, deduplication, escalation, or inbox collapse.
Faster on-call handoffs and better postmortems with triage SOPs
Manages IT infrastructure, monitoring, incident response, and service reliability. Provides frameworks for ITIL service management, observability strategies, automation, backup/recovery, capacity planning, and operational excellence practices.
Master on-call shift handoffs with context transfer, escalation procedures, and documentation. Use when transitioning on-call responsibilities, documenting shift summaries, or improving on-call processes.
Create structured incident response runbooks with step-by-step procedures, escalation paths, and recovery actions. Use when building runbooks, responding to incidents, or establishing incident response procedures.
