WhatsApp Business automation - customer support, notifications, chatbots, and broadcast messaging
The whatsapp-automation skill enables automation of WhatsApp Business communications to streamline customer engagement and support workflows. It is designed to help businesses manage customer interactions more efficiently by automating messaging processes such as customer support, notifications, chatbot conversations, and broadcast communication. Built around WhatsApp Business API setup and inspired by n8n WhatsApp integration templates, this skill addresses the challenge of maintaining responsive and scalable communication channels for business operations.
This skill supports customer support automation, chatbot flows, order and shipping notifications, broadcast messaging, and other WhatsApp Business communication workflows.
Usage requires a Meta Business account, WhatsApp Business API access through the Meta Developer Portal, webhook configuration, and approved message templates.
Yes. The skill includes support for message templates across transactional, marketing, and utility categories, including examples such as order confirmations and payment reminders.
Yes. The documented chatbot flow includes automated customer support interactions such as order tracking, return and exchange handling, product questions, and agent handoff options.
The skill lists English (en) and Chinese (zh) as supported languages.
Quick Setup:
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