persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Security Assessment
About persona-customer-support
The persona-customer-support skill is designed to streamline the management of customer support tasks. It solves the problem of coordinating various customer support workflows by integrating multiple tools into a unified process. With this skill, users can effectively track support tickets, respond to customer inquiries, and escalate critical issues in a timely manner. The skill leverages a combination of Google Workspace (GWS) tools to automate and optimize various aspects of customer support, improving both efficiency and response times.
FAQ
What prerequisites are needed to use this skill?
To operate as the persona-customer-support, you need to load the following utility skills: gws-gmail, gws-sheets, gws-chat, and gws-calendar.
What workflows are supported by this skill?
This skill supports the following workflows: gws workflow +email-to-task and gws workflow +standup-report.
How can I triage customer support emails with this skill?
You can triage customer support emails by using the gws gmail +triage --query 'label:support' command.
Are there any compatibility requirements for this skill?
Yes, this skill requires the use of specific Google Workspace tools, including gws-gmail, gws-sheets, gws-chat, and gws-calendar.
What are the limitations of this skill?
One limitation is that it relies on Gmail filters for auto-labeling support requests, and users need to manually set up these filters to ensure smooth operation.
Install persona-customer-support
Quick Setup:
- Copy the skill folder to
.claude/skills/ - Claude will automatically detect and use the skill
Repository
googleworkspace/cli