customer-billing-ops

The customer-billing-ops skill is designed to assist operators in managing real-world customer billing workflows. It focuses on scenarios where immediate intervention is needed, such as subscription issues, refunds, churn triage, billing portal problems, and plan analysis. The skill leverages connected billing tools like Stripe to inspect and resolve customer billing problems efficiently. It provides operators with a structured approach to identify customers, classify billing issues, take safe and reversible actions, and produce comprehensive follow-up and handoff documentation, ensuring that customer experience and revenue integrity are maintained.

This skill's capabilities include identifying customer accounts using strong identifiers such as emails, subscription IDs, or invoices; classifying issues into clear categories like duplicate subscriptions, failed payments, or missing self-serve controls; executing safe remediation steps such as restoring self-serve management or canceling duplicate subscriptions; and documenting actions along with revenue impact and suggested follow-up communication. Additionally, it helps identify product or operator-side gaps that might have contributed to customer issues, enabling long-term improvements beyond immediate fixes.

Customer-billing-ops is ideal for support operators, billing specialists, and revenue operations teams who need to resolve complex billing scenarios quickly and safely. It is particularly useful when dealing with customer complaints, auditing subscription and payment data, or performing operational analysis of plans and subscriptions. The skill ensures that actions are deliberate, reversible, and well-documented, providing clarity both for the operator and for any necessary follow-up to the product or support teams.